01257 262 469

Customer Service

Shipping & Delivery

We have no minimum order value.

All orders above £40 (excluding VAT) qualify for free delivery. Orders below £40 will be subject to a carriage charge of £6.99+VAT. *** PLEASE NOTE *** This only applies to orders delivered to mainland UK, excluding the Highlands and Islands of Scotland, Channel Islands, Isle of Man and Northern Ireland (please enquire for delivery to these areas).

Orders placed Monday - Friday (excluding public holidays) before 1.00pm will usually be despatched the same day for delivery the next working day. However, due to third party carriers being out of our control no guarantee can be given - but rest assured we will do our best.

Some bulkier items eg bubble wrap sometimes incur additional carriage charges and we reserve the right to charge extra in these circumstances. We will always discuss any extra charges with you before dispatch.

If no-one is available to receive the delivery the courier will leave a card asking you to telephone to arrange a redelivery, or for you to collect from their nearest local depot. If the carrier encounters difficulty in delivery we reserve the right to pass on any charges they may make.

Please inspect the parcel upon delivery and note any damage or shortage on the delivery note if possible. Please inform us of damaged or faulty goods within 48 hours of receipt.

Goods will not usually be left without a signature and you become responsible for the goods upon delivery to you or your agent.

And finally... if something isn't to your liking and we can do something about it, rest assured - we will

Payment, Pricing & Promotions

We currently accept Visa, Mastercard, Delta, Switch, Solo. All transactions are shown in £ sterling by default, and will be charged in UK £ sterling against your credit/debit card.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and are exclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Community (EC) or one of the Channel Islands then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Our Guarantee to You

We endeavor to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case you will be notified prior to dispatch of any goods and offered either a 'partial fulfillment' of your order, amendment, or cancellation. All part fulfilled orders will be completed in full once we receive the remaining items, and these will be dispatched free of charge.

All dates quoted for delivery are estimated delivery dates only, and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received after 2:30pm will, subject to availability, be dispatched on the following day. Those orders received after 2:30pm will be dispatched on the day after the next day. On dispatch, we will send you a notification email alerting you. We regret that we cannot guarantee a particular time of day.

Returns Policy

We only supply quality products and will gladly refund or exchange any item that fails to meet your expectations. Simply return the goods within 7 days of receipt in a re-saleable condition together with the original invoice. Returns must be made at your risk and cost, however faulty or wrongly supplied goods will be replaced or refunded (at the customers choice) and any return carriage charges incurred will be refunded. We always strive to look after our customers - so you can rest assured of Quality, Value & Service.

 

Images & Illustration

The images on our website are in most cases provided by the product supplier(s), and  they are for illustration purposes only.  The actuall product may vary from that show against a listing.  If you are unsure about anything shown please contact us.  We are always happy to advise and clarify any information for you.

 

SSL Certificate